Terms of Service

Eligibility

You confirm that you are at least 18 years old, or have reached the age of majority in your jurisdiction, when accessing the Service. Users who have previously been suspended from the Service for breaching these Terms may not use the Service again.

Account information: You agree to provide accurate, current and complete personal and payment information, including but not limited to:

• Name
• Email address
• Phone number
• Billing and/or delivery address
• Payment method details
• Information about the devices used to access the Service

If you fail to keep this information accurate, we may suspend or terminate your access to the Service.

Consent to Communications

By using the Service, you agree to receive transaction-related communications from us, including SMS, email and app notifications. Opting out of some messages may affect your use of certain Service features.

Devices and Internet Access

You are responsible for providing compatible hardware and maintaining a suitable internet connection to use our services. Healthcend does not guarantee compatibility with every device and is not liable for service interruptions caused by network limitations.

Changes to services and prices: We may modify or discontinue the Service or change product prices without prior notice. Healthcend is not liable for any consequences of such changes.

Product display and availability: We make every effort to display product colors, features and descriptions accurately, but cannot guarantee that your device displays them exactly. Product availability may change at any time, and quantities may be limited.

Right to refuse service: We reserve the right, on a case-by-case basis, to limit the sale of products or the provision of services to any person, region or jurisdiction.

Ownership: All intellectual property on this website, including but not limited to trademarks, logos, copyright, software and content, is owned by or licensed to Healthcend and is fully protected by the relevant laws.

Restrictions on use: Without written permission, no one may copy, distribute, republish, upload or transmit any content of this website in any way, except for personal, non-commercial use. Any improper use is a breach of these Terms and may result in legal liability.

Trademarks: The trademarks and logos shown on this website belong to Healthcend or the respective third parties. No one may use them without written authorization.

If you submit any content to us, including comments, feedback or suggestions, you grant Healthcend a non-exclusive, royalty-free, perpetual and irrevocable right to use, reproduce and publish that content. You are fully responsible for the content you provide and must ensure that it does not infringe any third-party rights or violate any applicable law.

Personal data you provide is protected under the Personal Data Protection Act 2010 (PDPA). By using the Service, you agree to our collection, processing and use of your personal data in accordance with our Privacy Policy.

For details on returns, exchanges, refund eligibility and timelines, please refer to our Refund Policy. We reserve the right to refuse any return request that does not meet the policy requirements.

This website may contain links to third-party websites or services that are not affiliated with us. We are not responsible for the content, privacy policies or accuracy of those websites. You access third-party links at your own risk.

The Service and all products are provided on an “as is” and “as available” basis, without any warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose or non-infringement. In no event shall Healthcend or its directors, officers, employees, agents, contractors, suppliers or licensors be liable for any direct, indirect, incidental, punitive or consequential damages of any kind (including but not limited to lost profits, lost data or replacement costs) arising from the use of the Service or products.

We use cookies and similar technologies to improve your experience, analyze website usage and provide personalized content. By using this website, you agree to our use of these technologies in accordance with our Privacy Policy. You can disable cookies in your browser settings, but some features may then be unavailable.

You agree to indemnify, defend and hold harmless Healthcend and its affiliates, directors, officers, agents, contractors and service providers from any claims, liabilities and costs (including legal fees) arising from your breach of these Terms, any law or the rights of any third party.

We reserve the right to suspend or terminate your access to the Service at any time and for any reason, including a breach of these Terms, without prior notice. After termination, you remain liable for all charges incurred before termination.

These Terms and any related agreements are governed by and construed in accordance with the laws of Malaysia. In the event of a dispute, you agree to submit to the exclusive jurisdiction of the courts of Malaysia.

We may revise these Terms from time to time without notice. Please review them regularly for updates. Your continued use of the website and related services after the Terms are updated means you accept the revised Terms.